Shipping policy

**Update due to Covid-19 - Level 3 Status Auckland**
Due to current restrictions and freight volumes both in and out of Auckland we are finding that there is a delay of approximately an additional 5 working days for ALL Freight.  Please bear with us during these times.

Standard Shipping policy

Lys Creations NZ handcrafts each candle individually, should your required candle not be classified as “Off the Shelf” or “Clearance” there will be a minimum 3 – 5 Day period before your candle is dispatched. 

Orders made on a normal weekday between Monday to Friday will be processed, invoiced and notification of expected delivery date will be advised within 24 hours of receipt of order and payment. Orders placed between 12.00pm Friday to Sunday will be processed, invoiced and notification of expected delivery date will be advised by 3.00pm on the Monday.

You will be notified by email when your order is dispatched and expected delivery date.

Delivery schedule for “Off the Shelf” and “Clearance or Sale Items” throughout New Zealand.
Orders made on a normal weekday between Monday to Thursday will be processed, invoiced, and despatched within 36 hours of receipt of order and payment. Orders placed between Friday to Sunday will be processed and invoiced by 3.00pm on the Monday and will be despatched on confirmation of payment by 12.00pm on Tuesday.

Rural deliveries
Rural deliveries incur a small extra charge due to the extra cost for sending to rural addresses. Delivery usually takes 2-4 working days, depending on location. Times can vary (see late delivery).

Delayed delivery
Late delivery does not entitle the purchaser to a refund. We will endeavour to deliver goods at the agreed delivery time, but as we use a 3rd party service for most our deliveries, we will not be liable for late delivery.

Please note:
Orders placed will not be dispatched the same day, and orders placed during the weekend or public holidays will be processed on the next available business day. There are no deliveries on public holidays.

Signature Required
All courier deliveries are 'signature required'. If there is no one home the courier will leave a card so that the recipient can phone to re-arrange delivery. Please state in the comments field if you wish the package to be 'signature not required' and we will ask the courier to leave it even if no one is home.

Delivery Charges – Current as of 1st August 2021
Economy Tracked Across Town (AKL Only) up to 5Kg         $  7.50
Economy Tracked Across Town (AKL Only) 5kg – 25kg       $  9.00
Economy Tracked North Island – Rural    up to 5Kg             $15.00
Economy Tracked North Island – Rural    5kg – 25kg           $25.80
Economy Tracked North Island                   up to 5Kg             $10.50
Economy Tracked North Island                   5kg – 25kg           $21.20
Economy Tracked South Island – Rural    up to 5Kg             $20.50
Economy Tracked South Island – Rural    5kg – 25kg           $37.00
Economy Tracked South Island                   up to 5Kg             $15.60
Economy Tracked South Island                   5kg – 25kg           $32.00
Freight Free – Covid-19 Level 4                   $60.00 and up      Free
Saturday Delivery – Will be invoiced in addition to             $  6.00
Standard freight charge.