Shipping Policy

Standard Shipping Policy

Lys Creations NZ hand-crafts each candle individually, there will be a minimum 3 – 5 Day period before your candle is dispatched. 

Orders made on a normal weekday between Monday to Friday will be processed, invoiced and notification of expected delivery date will be advised within 24 hours of receipt of order and payment. Orders placed between 12.00pm Friday to Sunday will be processed, invoiced and notification of expected delivery date will be advised by 3.00pm on the Monday.

You will be notified by email when your order is dispatched and expected delivery date.

Delivery schedule for “Clearance or Sale Items” throughout New Zealand.
Orders made on a normal weekday between Monday to Thursday will be processed, invoiced, and despatched within 36 hours of receipt of order and payment. Orders placed between Friday to Sunday will be processed and invoiced by 3.00pm on the Monday and will be despatched on confirmation of payment by 12.00pm on Tuesday.

Rural deliveries
Rural deliveries incur a small extra charge due to the extra cost for sending to rural addresses. Delivery usually takes 2-4 working days, depending on location. Times can vary (see late delivery).

Delayed delivery
Late delivery does not entitle the purchaser to a refund. We will endeavour to deliver goods at the agreed delivery time, but as we use a 3rd party service for most our deliveries, we will not be liable for late delivery.


Please note:
Orders will not be dispatched the same day, and orders placed during the weekend or public holidays will be processed on the next available business day. There are no deliveries on public holidays.


Signature Required
All courier deliveries are 'signature required'. If there is no one home the courier will leave a card so that the recipient can phone to re-arrange delivery. Please state in the comments field if you wish the package to be 'signature not required' and we will ask the courier to leave it even if no one is home.

Shipping is calculated on total order weight at check out. 

If your address is Rural Delivery and you do not tick this option your order will be delayed until additional freight payment is made.